Return & Refund Policy

Thanks for shopping at scrappypots.com.

Scrappypots.com reserves the right to refuse the Aftersales request such as return, refund or exchange if the below guidelines are not followed. Returns request will be valid only if the product is defective or misinformation

Our customer may process the request by contacting our customer support services by complying with the following:

• The damaged or missing item shall be reported to our customer support services within 12-hours from the time the item has arrived/received.
• The product must be unused (Exemption if product is defective), not opened and must request the return/exchange within 30-days from the receipt was issued.
• All items for return/exchange request must be in good condition (as sold, as collected, as delivered, as new) with all the included parts/accessories and with original packaging.
• Official sales invoice is required for all Aftersales requests. In the event that the items were thru delivery, the customer must ship back the product together with the sales invoice and a note for the request from the origin of the shipment and need to contact our customer services prior handling to the courier/shipping company of customer choice.
• Delivery/shipping charges for return/exchange products are to be paid and the customer’s responsibility.
• Scrappywallpots.com is not liable for product incompatibility or wrong choice of model. The customer can contact our customer care services for free product consultation prior placing the order. All return/exchange requests are subject for investigation.
• Do not write or mark on the product’s factory packing (box) or product itself.
• REFUND must be done only through the original mode of payment.
• For card purchases, the refund amount request will be granted or credited to the same account depending on the card issuer/bank’s policy that normally takes 2-3 bank working days depending on the bank.
• Order cancellation must be within 12-hours from the time the order was placed.